Overview

This Troubleshooting Guide is intended for those who are responsible for deploying, operating or administering Genix. This guide describes various ways of identifying problems, detecting the respective symptoms and causes, and fixing the issues such as checking the logs, restarting the instances, re-configuring the adapters and so on in Genix.

The Log Files topic of this guide provides information about how to find error and status information through diagnostic log files.

The following topics provide in-depth information about troubleshooting in specific areas:

• Deployment

• Dataflow

• Edge Platform

• STIH

• Model Building and Execution

• Optimization Engine

The aforementioned topics consist of general problem topics. Each problem topic is further divided into specific related issues. Each issue is characterized by specific symptoms. You can trace symptoms to one or more causes by using specific troubleshooting tools and techniques. After identifying the issues, you can try to resolve the issues by implementing a solution consisting of a series of actions. Try the recommended solutions before you contact Genix Support.